Shipping
How fast do you ship? Orders are taken to the post office the same day they're placed (Mon–Fri). You'll get a shipping confirmation with tracking as soon as it's on its way.
How long does delivery take? Once shipped, standard delivery typically takes 3–5 business days domestically. Delivery times may vary slightly depending on your location.
Do you ship internationally? [Yes/No — let us know if you ship internationally and any extra costs/timelines, and I'll fill this in.]
Will I get a tracking number? Yes, every order includes tracking. You'll receive it by email once your order ships.
Orders
Can I change or cancel my order? Since we ship same-day, please email us as soon as possible if you need to change or cancel an order. We can't guarantee changes once an order has shipped.
What payment methods do you accept? [List your accepted payment methods — e.g. credit/debit cards, PayPal, Shop Pay, Apple Pay.]
Do you offer discount codes or promotions? Yes! Join our VIP list for exclusive discounts and early access to new drops before anyone else.
What is the VIP list? It's our email list for insiders — members get exclusive discounts and early access to new drops before they go public. Sign up [here].
Sizing & Products
How do I find my size? Check out our size guide [link to size chart] before ordering. If you're between sizes, we recommend sizing up.
What if an item is out of stock? Sold-out items may be restocked — follow us on Instagram @silentelevation_ or join our VIP list to be the first to know.
Returns & Exchanges
What's your return policy? [Fill in your return window — e.g. "We accept returns within 14 days of delivery for unworn, unwashed items with tags attached."]
How do I start a return or exchange? Email us at [your email] with your order number and we'll walk you through the process.
Who covers return shipping costs? [Let me know your policy here — customer-paid or free returns.]
Contact
How can I reach you? DM us on Instagram @silentelevation_ or email us at [your email] — we usually respond within 24–48 hours.